Protect yourself from online scams

Across all industries, there has been a large increase in online scamming activity. We want to ensure you are protected from scammers trying to imitate us to gain your personal information and money via a phishing attack.

A phishing attack is an online method, using our brand to deceive unexpecting users to enter their details online. Typically phishing attacks are commonly found through emails and websites masquerading as trusted sources.

How can I protect myself from a phishing attack?

We want to ensure all of our customers are equipped with the knowledge to spot these attacks to keep your information safe. There are three simple steps to verify if an email has come from us:

1. Check the email address it came from us
2. Ensure any links you click go to the correct URL
3. Ensure you are logged into our client portal (this site), not one masquerading as us

Correct Email Address
All emails received directly from VentraIP will include our domain name 'payments.ncdc.gov.pg' and will most commonly be sent from our noreply@payments.ncdc.gov.pg email address.

Correct URL
When logging into your client portal, you should only see the following in the address bar – https://payments.ncdc.gov.pg/login. This is the only URL that allows you to log into your Client Portal. If your browser's address bar has any other URL, you should consider this a scam and leave the site immediately.

Verifying Your Services
Scammers do not know what services are within your Client Portal. If you log into a phishing page, it generally takes you straight to a Credit Card payment page to enter your credit card details. If this happens, then this will be a scam.

Legitimate emails from NCDC Online Services will direct you to log into the Client Portal, and you will see all your services, not just a credit card screen.

All online payments are done via the BSP payment gateway or BillPay or Online Transfer/Direct Deposit. If you are taken to another payment gateway other than BSP, then it is a scam.

Last updated: October 20, 2021

It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to and will be deemed to been made aware and to have accepted , the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted.

Our Terms and Conditions are as follows

 1. The Site is intended for Port Moresby city residents providing them the option to pay online their Garbage rates and Land tax

 2. The Site is intended for Port Moresby city residents providing them the option to apply online for;

• Building Permits
• Trading Licenses
• Liquor License
• Burial Permits

 3. The Site is intended for Port Moresby city residents providing them the option to renew their permits and subscription fees online.

 4. The Site is intended for NCDC registered clients to use the Site for permit applications, renewal and online payments from anywhere in PNG and/or overseas. 

 5. The Site is not for NCDC registered clients to submit applications intended for use in other provinces within the country.

 6. Your are prohibited from submitting pretentious, obscene and/or false applications. Doing so could result in the matter being referred to the police. 

Login Credentials

Your login details will be sent to your email address with a temporary password. You are required to immediately change your password and that you agree to keep your new password confidential and will be responsible for all use of your account and password. .

We reserve the right to change your login details should it come to light that your account has been compromised.

Online Payments

Payment transactions are handled by BSP's secure payment gateway . This Site does not store or keep your card details at anyone time.

Last updated: October 20, 2021

Your personal and financial data are kept confidential, safe and secure. This Site is integrated with a Secure Socket Layer (SSL) for data encryption. This prevents the man in the middle attack from seeing your data in plain text.

The information we may collect on this Site includes;

Personal Data

Information such as  your name, phone number and address will ensure the service is provided. Any information that is omitted by you may not enable access to the service required.

Financial Data

Financial information such as data related to your payment method when you purchase (eg valid credit card number, card brand, expiration date) are processed securely through BSP's payment gateway. This Site does not store any credit card information on our servers.

USE OF YOUR INFORMATION

Your information will be used in the following circumstances;

1. To advice and confirm the payment made via telephone, mobile, email or SMS.
2. To ensure the service is provided or refunded if required
3. To prevent fraudulent transactions monitor against theft
4. Notify you of updates to the Site
5. Resolve disputes

We do not rent or sell your personal information to anyone.

DISCLOSURE OF YOUR INFORMATION

Your information may only be used in the following circumstances;

By Law or to Protect Rights

If we believe  the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property and safety of others, we may share your information as permitted or required by any applicable law, rule or regulation. This includes exchanging information with other entities for fraud protection and credit card risk reduction.

SECURITY OF YOUR INFORMATION

Despite steps being taken to secure your information, no security measures are perfect or impenetrable. Any information disclosed online is vulnerable and misuse by unauthorized parties. We cannot completely guarantee security of your private information.

OPTIONS REGARDING YOUR INFORMATION

At any time, you may review your account information or terminate your account by;

• logging into your account settings and updating your account
• Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our servers and active databases. However some information may be retained in our files to prevent fraud, troubleshooting problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Contact Details

If you have questions or comments about this Privacy Policy, please contact us at;

Revenue Manager
National Capital District Commission
PO Box 7270
BOROKO
National Capital District
T: 324 0765 
E: moreenk@ncdc.gov.pg

Last updated: October 20, 2021

Refunds are subject to approval in the event of a payment dispute

Payment of Garbage Rates and Land Tax are subject to quarterly and yearly payments respectively. Any refund for whatever reason will be not be accorded to a third party nor will it result in a cash payment as refund. A cash refund will not be entertained whatsoever. 

Application fees for permits and licenses are non refundable. Renewal for permits and licenses are periodically done as stipulated by the Regulatory Division of NCDC.